Business Process Management Systems

Business process management systems BPMS assist in the execution of business processes so that managers can create workflows, In the area of managing the business process we want the ability to react to changing business conditions. To support this capability the BPM suite needs to provide managers with access to state information. The tool will provide access to a listing of work items outstanding, the state of each work item, and how long each task has been open. For example, in a claims environment the manager should see all of the open cases and what is happening with them at any given moment.From this type of screen the user would have BPM Tools the capability to drill down on any individual work item and see the steps that have been taken and the current status of the work item.This business activity monitoring capability is a cornerstone of BPM solutions, My post Collaborating in structured business processes talked about the extreme case where a dedicated collaborative application is required to enable users to complete a complex set of human driven tasks at specific steps in the process. I illustrated an example where extensive antimoney laundering reviews were required during the account opening process for a new highrisk financial customer.