Business Process Management

Business Process Management BPM is a field of knowledge at the intersection between management and information technology, encompassing methods, techniques and tools to design, enact, control, and analyze operational business processes involving humans, organizations, applications, documents and other sources of information. The term operational business processes refers to repetitive business processes performed by organizations in the context of their daytoday operations, as opposed to strategic decision making processes which are performed by the toplevel management of an organization. BPM differs from business process reengineering, a management approach popular in the 1990s, in that it does not aim at oneoff revolutionary changes to business processes, but at their continuous evolutionThe traditional way to automate processes is to develop or purchase an application that executes the required steps of the process. However, in practice, these applications rarely execute all the steps of the process accurately or completely. Another approach is to use a federation of software and human intervention. Due to the complexity of the federated approach, documenting a process is difficult. This makes changing or improving the process difficult. As a response to these problems, software has been developed that enables the full business process as developed in the process design activity to be defined in a computer language which can be directly executed by the computer. The system will either use services in connected applications to perform business operations e.g. calculating a repayment plan for a loan or, when a step is too complex to automate, will message a human requesting input. Compared to either of the previous approaches, directly executing a process definition is much more straightforward and therefore easier to improve. However, automating a process definition requires flexible and comprehensive infrastructure which typically rules out implementing these systems in a legacy IT environment.

Business Process Management Systems

Business process management systems BPMS assist in the execution of business processes so that managers can create workflows, In the area of managing the business process we want the ability to react to changing business conditions. To support this capability the BPM suite needs to provide managers with access to state information. The tool will provide access to a listing of work items outstanding, the state of each work item, and how long each task has been open. For example, in a claims environment the manager should see all of the open cases and what is happening with them at any given moment.From this type of screen the user would have BPM Tools the capability to drill down on any individual work item and see the steps that have been taken and the current status of the work item.This business activity monitoring capability is a cornerstone of BPM solutions, My post Collaborating in structured business processes talked about the extreme case where a dedicated collaborative application is required to enable users to complete a complex set of human driven tasks at specific steps in the process. I illustrated an example where extensive antimoney laundering reviews were required during the account opening process for a new highrisk financial customer.